I'm a douche for already suggesting features for a brand new product. I acknowledge that.
But "wouldn't it be nice" if the tech support room had some sort of weighted voting system (like Reddit or Stack Overflow or Quora or the Feature Requests room) where posts would hang out at the top if a lot of people were having the same problem.
To get really crazy, having a voter system like that in tandem with an activity metric (like # of comments) performing some kind of math to rank (unanswered) support questions... I'm salivating just thinking about it.