User can not log into new S3 site?

I am having an issue getting a client into their website? I screen shared with them so know that the following is definitely happening. They receive the activate your account email, this takes them to an Activate Account screen, they are using the same email address and then create a password. Upon activating get they get the error message This password reset token is invalid?

I also set them a password, and they still receive the same error message?

Upon checking the /users folder, I see their account and the file reads…

name: '### ###'
roles:
  - editor
id: #######
password_hash: #########

Statamic dashboard report the user as Last Login - Never.

laravel.log isn't reporting any errors.

So I'm a bit stuck now. Any suggestions please?

>>>>>>> Unanswered <<<<<<<
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